Wednesday, March 20, 2013

Common Problem: Damaged Keyboard

Tech Leader Sunny shows how we handle a fairly common problem at the Help Desk. Students often come in complaining that their keyboard does not function. In some cases, the keyboard has simply malfunctioned and the replacement is covered under the warranty.

In other cases, like the one below, the keyboard has been neglected or abused. In these cases, the cost of the replacement keyboard is paid by the student.

Whenever there's a problem with the keyboard, we also test the netbook's motherboard because sometimes what looks like a keyboard problem is actually a much more serious motherboard issue.

Remember, juniors, your netbooks are going off their extended warranty in May---- if you think you have warranty-covered problems with your netbook, bring it in now so that we can get the repair covered under the warranty!

And don't forget to buy the accidental damage and theft insurance.

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